Austin/ Alto

Any statements Pagoda Home Rugs makes concerning a date or date range of out-of-stock items are expected to arrive (ETAs) is an estimate of a shipment’s arrival time at our manufacturer’s warehouse only, and no guarantee is made as to when out-of-stock items will ship. We charge a FLAT RATE FEE of $15.00 per rug, any size for shipping. Pagoda Home Rugs, reserves the right to use our own discretion as to the carrier to be used on any shipment. Our preferred shipping method is with Federal Express. All packages must be inspected by the customer upon arrival and any damage claims must be submitted to the carrier. Pagoda Home Rugs will not accept claims and is not responsible for any damage that occurred during shipping.

Once an order is placed, the customer must cancel before the order has shipped from its point of origin. Once shipped, all cost of returning the goods is the responsibility of the customer. 

Pagoda Home Rugs provides a one-year limited warranty for their rug collections against manufacturing defects from the date of delivery to the customer. This is a limited warranty and contains specific exclusions and limitations. The warranty is only applicable to products placed in use indoors and in environments maintained at normal temperature and humidity. It does not cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, or improper or inadequate maintenance. If a manufacturing defect has been identified upon receipt of rug, or develops under normal conditions of use, Pagoda Home Rugs, will repair or replace the damaged rug, at their option, without charge.Liability and remedy by Pagoda Home Rugs under this warranty is limited to actual repair or replacement. Pagoda Home Rugs total liability shall not exceed the invoice amount to the customer. Pagoda Home Rugs is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.To file a warranty claim please email us at customerservice@pagodahomerugs.com . The original receipt is required for proof of purchase, and is not transferable

Exclusions

This warranty does not cover any damage due to surging, or to fringe resulting from clips that may be used to suspend rugs. PLEASE NOTE: Attempting to clean your rug with a wet process of any kind, including, but not limited to, hot water extraction, carpet shampooing, or commercial aerosol foam products intended for broadloom carpet may permanently damage your rug and will void your warranty.There are outside elements that may affect your rug’s appearance over time. Many of these conditions are not covered under this warranty. These conditions are normal and are not considered manufacturing defects. These include, but are not limited to the following:

• Given the use of natural fibers and dyes, color and texture may vary slightly from computer images or from one rug to another.
• Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming. Rolling the rug for shipping can cause seam peaking. Carefully rolling your rug in the opposite direction will minimize this problem, and it should disappear after a few weeks.
• Shedding is normal for new rugs, especially those with cut piles, and will decrease significantly with routine cleaning.
• Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, may cause pilling and shedding, and this will also minimize with regular vacuuming.
• Matting and crushing can occur in all rugs, especially at pivot points and traffic paths. Regular and proper maintenance help to minimize these characteristics.
• Highlighting and shading, particularly in cut pile rugs, result from light reflecting at different angles on the surface.
• Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface.
• Occasional sprouting, pulls, or loss of single tufts of fiber is normal. Simply trim the tuft with sharp shears and vacuum.
• Ridges or rows may develop in high-traffic areas.
• Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause color changes.